Terms of Service
# Terms of Service
**Last updated: June 04, 2026**
This website is operated by Avena Organics ("Avena Organics," "we," "us," or "our"), a brand owned and operated by Thump Media Group LLC. Across the site, the words "we," "us," and "our" refer to Avena Organics. We offer this website, along with all the information, tools, and products available on it, to you, the visitor, on the condition that you accept the terms, conditions, policies, and notices laid out here.
When you visit our site or buy something from us, you're using our "Service," and you agree to be bound by the terms below (our "Terms of Service" or "Terms"), along with any other policies we link to, such as our Privacy Policy, Shipping Policy, and Refund Policy. These Terms apply to everyone who uses the site, whether you're just browsing, placing an order, or leaving a review.
Please take a few minutes to read these Terms before using our site. By visiting any part of it or buying from us, you're agreeing to everything written here. If there's something in these Terms you don't agree with, that's completely fine, but in that case please don't use the site or buy from us.
We're always improving, so any new features, products, or tools we add to the store are covered by these same Terms. We may update or change them from time to time, and the latest version will always live on this page. It's a good idea to check back now and then, since continuing to use the site after we post changes means you accept them.
If you have any questions about these Terms, just reach out to us at support@avenaorganics.com — we're happy to help.
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## 1. Who Can Use Our Store
To shop with us, you need to be at least 18 years old, or the age of majority where you live. By placing an order, you're confirming that you meet that requirement and that the details you give us are accurate and complete. Please don't use our products or site for anything illegal or unauthorized, and don't break any laws in your area (including copyright laws) while using the Service.
## 2. A Quick but Important Note About Health
Our products are dietary supplements, so there are a few things we need you to know. **These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.** Anything on our site is for general information only — it isn't medical advice and shouldn't take the place of guidance from your doctor or another qualified healthcare professional. Please check with your physician before using any product, especially if you're pregnant, nursing, taking medication, or have a medical condition or allergy. Everyone's body is different, so results can vary from person to person. When you buy and use our products, you're doing so voluntarily and taking responsibility for reading the label, ingredients, and directions first.
## 3. Our Products
We do our best to show and describe our products accurately, but we can't promise that every description, image, or detail on the site is perfectly complete, current, or error-free. Packaging and labeling may change over time and may look a little different from the photos. All products are subject to availability, and we may limit the quantities we sell, stop offering a product, or update what we carry at any time.
## 4. Orders
When you place an order, you're making an offer to buy, which we may accept or decline. We reserve the right to refuse, cancel, or limit any order for any lawful reason — for example, if we suspect fraud, spot an error in a price or product listing, or run out of stock. If we cancel an order after you've already paid, we'll refund you for the items we couldn't fulfill.
## 5. Prices and Payment
Prices are listed in U.S. dollars unless we say otherwise, and they don't include taxes, which we'll add where required. We may correct pricing errors and change prices at any time without notice. When you enter your payment details, you're confirming that you're allowed to use that payment method and you're authorizing us (or our payment processor) to charge it for the full amount of your order, including any taxes and shipping.
## 6. Subscriptions
Some of our products can be purchased on a subscription. If you sign up for one, you're authorizing us (or our payment processor) to charge your payment method on a repeating basis, at the frequency we show you when you sign up (for example, every month), until you cancel. **Subscriptions renew automatically** at the end of each billing cycle, and we'll charge the then-current price (plus any taxes and shipping) at the start of each new period. You can cancel anytime by emailing support@avenaorganics.com or using any cancellation option in your account. Just make sure to cancel before your next renewal date to avoid being charged for the upcoming cycle — once a cycle has started, that charge stands, and you'll keep your subscription benefits through the end of the period you've paid for. We don't refund partial billing periods unless our Refund Policy or the law says otherwise. If we ever change subscription pricing, we'll give you reasonable notice first, and the new price will apply to your next cycle.
## 7. Shipping and Returns
How we process, ship, and deliver orders is covered in our Shipping Policy, and anything to do with refunds, replacements, or exchanges is covered in our Refund Policy. Both are part of these Terms, so please give them a read.
## 8. Discounts and Promotions
From time to time we'll run promotions or offer discount codes. These may come with their own conditions, can't usually be combined with other offers unless we say so, aren't transferable, and can be changed or ended at any time. If we find that a promo has been used in a fraudulent or unauthorized way, we may cancel the order and void the discount.
## 9. Accuracy of Information
Sometimes information on the site may contain typos, inaccuracies, or details that aren't fully up to date — including pricing, descriptions, and availability. We may correct these and update information at any time without notice, and we're not obligated to update content unless the law requires it.
## 10. Third-Party Links and Tools
Our site may include links to other websites or use tools provided by third parties that we don't own or control. We share these for your convenience, but we're not responsible for their content, accuracy, or practices, and using them is at your own risk. We'd encourage you to review the policies of any third-party site before sharing your information with them.
## 11. Your Reviews and Comments
If you send us reviews, comments, ideas, or other content, you're giving us permission to use, publish, edit, and share that content in connection with our business, without any obligation to keep it confidential, pay you for it, or respond to it. You agree that anything you submit is your own, is accurate, and won't violate anyone else's rights or any law. We may remove content that we find objectionable or that breaks these Terms, though we're not obligated to monitor everything.
## 12. Your Personal Information
Your privacy matters to us. How we collect and use your information is explained in our Privacy Policy, which is part of these Terms.
## 13. Things You Agree Not to Do
When using our site, please don't do any of the following: use it for any unlawful purpose; break any laws or regulations; infringe our or anyone else's intellectual property; harass, abuse, or harm others; submit false information; upload viruses or malicious code; try to gain unauthorized access to our systems; interfere with the security or proper working of the site; or use it to send spam. We may suspend or end your access if you do any of these.
## 14. Disclaimer of Warranties
We work hard to keep things running smoothly, but we can't promise that your use of the site or our products will always be uninterrupted, secure, or error-free. Except where the law says otherwise or where we've stated otherwise in these Terms, the site and our products are provided "as is" and "as available," without warranties of any kind, whether express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some places don't allow certain warranty exclusions, so parts of this may not apply to you.
## 15. Limitation of Liability
To the fullest extent the law allows, Avena Organics, Thump Media Group LLC, and our team won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising from your use of the site or our products. To the fullest extent the law allows, our total liability for any claim will not be more than the amount you actually paid for the product the claim relates to. Some places don't allow these kinds of limitations, so parts of this may not apply to you, and nothing here limits any liability that can't legally be limited.
## 16. Indemnification
You agree to cover and hold harmless Avena Organics, Thump Media Group LLC, and our team from any claims, losses, or expenses (including reasonable legal fees) that come from your breaking these Terms, misusing the site, or violating any law or anyone else's rights.
## 17. Governing Law
These Terms are governed by the laws of the State of Wyoming, where our company is based, without regard to conflict-of-law rules. We chose one state's law so that the same rules apply no matter where you're shopping from — it doesn't take away any protections you're entitled to under the consumer laws of your own state or country.
## 18. Disputes, Arbitration, and Class Action Waiver
**PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.**
Almost everything can be sorted out quickly by talking to us, so before starting any formal legal process, please email us first at support@avenaorganics.com and give us a chance to make it right. We'll do the same for you. If we can't resolve things within 30 days, here's how disputes are handled.
Any dispute that can't be worked out informally will be resolved by final and binding arbitration on an individual basis, rather than in court, under the rules of a recognized arbitration provider. This means you and we are each agreeing to bring claims only as individuals — not as part of a class, collective, or representative action — and the arbitrator can't combine multiple people's claims or run a class proceeding. To the extent the law allows, both sides also waive the right to a jury trial. A couple of exceptions: either of us can still bring an individual case in small claims court, and either of us can ask a court for an injunction to protect intellectual property. If you'd rather not be bound by this arbitration and class action waiver, you can opt out by emailing us at support@avenaorganics.com within 30 days of your first purchase, and any disputes will then go through the courts instead. Nothing here takes away any rights you have under the mandatory laws of where you live.
## 19. Changes to These Terms
We may update these Terms now and then. When we do, we'll post the new version here and update the "Last updated" date at the top. Any changes take effect once they're posted, and continuing to use the site afterward means you accept them.
## 20. The Fine Print
These Terms, along with the policies we've linked to, make up the whole agreement between you and us about using our site, and they replace any earlier agreements. If any part of these Terms turns out to be unenforceable, the rest still applies. If we don't enforce a particular right at some point, that doesn't mean we've given it up. You can't transfer your rights under these Terms to someone else without our okay, but we may transfer ours.
## 21. Contact Us
Questions about these Terms? We'd love to hear from you.
**Email:** support@avenaorganics.com
**Company:** Thump Media Group LLC, 30 N Gould St, Ste R, Sheridan, WY 82801